Refund Policy

VTech Direct, LLC Refund Policy

VTech Direct, LLC (referred hereinafter as 'VTech Direct, LLC', 'vtechdirect.com', 'our', 'we' and 'us') is a web hosting provider. All prepaid accounts on our web servers are subject to the Refund Policy as described in this document. Under this Refund Policy, your placement of information on our servers is an acknowledgement that you have read, understand, and agree to be bound by the terms and conditions of our TOS (Terms of Service), AUP (Acceptable Use Policy) and those outlined below.

1. Refunding Policy
We do give refunds for full months unused, should you want to cancel your prepaid service. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (we do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the discount level that coincides with the start date of your account. This will result in paying the discounted price for the months used at the discount level at time of cancellation. This only applies to cancellation by the client. VTech Direct, LLC reserves the right to not refund any accounts that have been terminated as a result of a violation of our Acceptable Use Policy.

2. Refunding Procedure
The customer must submit an "Account Cancellation" to initialize the refunding process. We will not accept phone or email cancellations, Please contact us to obtain this form. Once we received the request, we will check on the customer's account status. Depending on the customers remaining hosting period with us, we will compute the sum to be refund to the customer, as outlined above. An email will be sent to the customer to acknowledge the account cancellation and amount that will be refunded back to the customer.

3. Payment Method
All customers will be refunded via company check. All refunds will be processed within 3 business days after we have reviewed and confirmed the amount to be refund.

4. Exclusion
VTechDirect.com reserves the right to not refund any accounts that have been terminated as a result of a violation of our Acceptable Use Policy.

5. Modification of these terms and condition
VTechDirect.com reserves the right to change the terms, conditions, and notices under which this policy is written. No prior notice may be given.